Ecommerce Operations

Helpdesk manages complaints. Keeyu prevents them.

The best customer service is if the customer doesn't need to call you. It just works.

The old way
Reactive, fragmented, high workload
The Keeyu way
Proactive, unified, automated
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product
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Proactive e-commerce operations powered by Keeyu AI Agent.

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Automate issue handling

Detect and resolve common fulfilment, shipping and returns problems instantly — or route them straight to the right team — so your ops and CX run without manual firefighting.

Stay ahead with proactive alerts

Get notified before small hiccups turn into customer-impacting issues, with real-time monitoring across payment, fulfilment and support workflows.

One view for every order

Track each order from purchase to delivery (and back, if returned) in a single, unified view — including FIFO and returns tracking for smooth inventory flow.

Integrate and scale effortlessly

Connect with storefronts, WMS, ERPs, helpdesks and carriers for a seamless, scalable CX and ops tech stack.

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integration
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Your ecosystem, fully connected and orchestrated

Shopify, BigCommerce, Magento.
Erply, Netsuite, CIN7, CIN7 Omni, AP21
Starshipit, Send Cloud, Ship Station, Fulfilio, NPF, Toll, Shipbob, Shiphero, Skutopia, Logiwa
After Ship, Australia Post, Star Track, Aramex, Star Shippit, SendCloud, Shipbob, CIN7
Shopify Pay, Shop Pay
Loop Return, Return Go, Netsuite, StartShippit, SendCloud, Refundid, Shipbob, Postco
Gorgias
Intelligent Reach, Shopify, Marketplacer

Keeyu spots problems before our team even sees them. It fixes issues automatically or gives us everything we need to act fast. It feels like having an extra operator who never sleeps.

Cherie, Head of Customer Happiness, EHP Labs

Reduce WISMO complaints by up to
0%
  • Issues detected and resolved before customers ever ask “Where is my order?”
  • Real-time visibility across fulfilment, delivery, and returns
  • Fewer tickets, faster resolutions, and happier customers
Reduce manual work by
0%
  • Automate repetitive post-purchase workflows end to end
  • Free up CX and ops teams to focus on strategic work
  • Eliminate dashboard-switching and manual status checks
Grow customer loyalty by
0%
  • Consistent delivery builds trust and repeat purchases
  • Keep high-value customers happy without adding headcount
  • Direct impact on lifetime value and retention
Scaling Global Ops Without the Chaos

EHP Labs chose Keeyu to centralise orders, inventory, fulfilment, and customer communication.

Results:
  • Faster issue detection and resolution
  • Noticeable drop in fulfilment-related complaints
  • Backorders resolved within 48 hours
  • Higher retention through proactive communication
Stack:
Netsuite
Shipbob
Multiple carrier integrations

“Keeyu caught a major sale issue within minutes. Before, it would have taken weeks. Now we fix problems before customers even notice.”

Cherie Jones, Head of Customer Happiness

Keeping Fashion Emergencies Stress-Free

Running ecommerce at scale meant juggling a messy stack of platforms and spreadsheets. Clutch chose Keeyu to bring everything under one roof.

Results:
  • SLA breaches flagged early, before customers noticed
  • Faster resolution of fulfilment and carrier errors
  • CX team saved from chasing partners and platforms
Stack:
Shopify
Aupost
DHL
UPS

“Keeyu is our first bookmark each morning. It turns a messy stack of systems into one clear view, so nothing slips through the cracks.”

Annabel Hay, Founder & CEO

From Backyard Brand to Global Swimwear Favourite

Budgy Smuggler brought in Keeyu to give the CX and warehouse teams one place to see what was happening across all orders, from placement to delivery.

Results:
  • 90% fewer WISMO tickets¹
  • 25% faster carrier resolution time
  • 50% less manual work
Stack:
Shopify
Aupost
DHL
UPS

"Customers aren’t chasing us for updates anymore. That’s a win.”

Brendan Hartman, General Manager

Cherie Jones, Head of Customer Happiness
Annabel Hay, Founder & CEO
Brendan Hartman, General Manager
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privacy & Security
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Metrics

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Metrics

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Metrics

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Ready to Stop Reacting?

The fastest way to see how Keeyu prevents complaints is to see it in action.

In one call, we’ll map your current operations, show how our AI Agent fits in, and walk through real examples of issues fixed before customers notice.

Most teams go live within 48 hours. We never share your data.